Return policy

You may request to return a product purchased at PER BUCKLES (PER Buckles) as long as the original packaging of the same is closed, the content is complete and in perfect condition for sale. Packaging, manuals and accessories must be original and the seals must not have been violated; If the product is part of a package or includes a gift, it must be returned in the same conditions.

Shipping costs are not refundable:

The maximum period to receive a product return is 15 calendar days from the date of receipt of the order.

All returns are subject to an administrative charge according to the following criteria:

  • Day 1 to 5: 0% of the value of the product.
  • Day 6 to 15: 5% of the value of the product.

The return does not apply if the product presents any of the following cases:

  • The product was used.
  • The packaging or the box of the equipment have non-original labels or the factory seals are violated.
  • The box is scratched, bumped, dirty, wet or otherwise abused.
  • The packaging or box is not original or is open.
  • The product has been requested on request.
  • The product is obsolete or offline.
  • The product description includes the legend "No Return and/or Cancellation".
  • The product is software, Licensing, blank media (Cd's DVD's), processors.
  • The product is a component for servers (processors, RAM memory, hard drives).
  • The product was sold as an auction.
  • There are no returns on cables.

To Request a Return It Is Important:

Fill out the return request and send it to the CUSTOMER SERVICE area at ventas@perbuckles.com

It is important to identify:

  1. Invoice, Ticket or Order Folio number.
  2. Product Model.
  3. Quantity (if there are several pieces of the same model).
  4. Serial number.
  5. Return reason.

The request will be attended and evaluated in a maximum of 7 business days.

Once the return has been authorized, the instructions that you must follow to return the product will be sent by email, including the authorization number (which is valid for 5 calendar days from the issuance) and the address where it should be sent.

Once the Product is Received:

  • If you meet the return conditions, a credit note will be issued for the amount paid for the product at the time of placing your order, less the administrative charge for the return and the discounts that have been made to the order. You can use the credit note to make another purchase or get a refund of your payment.
  • If you want to use the credit note in another purchase, you must request it from the sales area at ventas@perbuckles.com or with the sales advisor who is attending you at that time so that it can be applied to your new order.
  • If you want to use the credit note to refund your payment, you must request it from the sales area or by email at ventas@perbuckles.com. More information visit Refunds
  • If you do not meet the return conditions, you will be notified by email and you must pay the return freight cost.

Important:

  • Additional information such as product photos may be requested during the return process.
  • If the return is authorized by the customer service area, you must send the product correctly packaged and adequately protected against shock, humidity, static, dust, excessive heat, etc., freight prepaid to the address indicated by the solutions area .
  • The insurance during the transfer, taxes, legal and ecological problems, accidents, security, theft, loss or any other aspect or procedure for the return are the responsibility of you.
  • After 15 calendar days no returns of any kind are accepted.

Cancellation policy:

An order can be totally or partially canceled as long as it has not left the Store.

Orders that are in the Pending status may be canceled by you by contacting the sales area by phone or by email.

If the payment has already been made and the order has not yet been delivered to the parcel service, you can request the cancellation with your sales advisor by sending us an email to ventas@perbuckles.com

If you wish to request a refund of your payment, we will send a return form to your email to be filled out by you.

Refunds:

All refunds can take up to 3 business days and will be processed in the original form of your payment.

Payments with bank deposit, electronic transfer, Credit or Debit Card and Check will be returned by electronic transfer to the account of the order holder, if your decision is to request a refund of your payment, we will send you a payment return form by email on which you must sign where the necessary information is detailed to make the bank transfer to your account. If this information does not match the order data, the corresponding refund cannot be made. Detailed information is necessary to make the bank transfer; the signed return form is mandatory.

Payments for months without interest will be returned in a single display and under no circumstances cancel the sale for months without interest on your credit card, the issuing bank will continue to charge the monthly payment month after month until the selected term ends.

Interest on returns or refunds under no circumstances will be paid by PER BUCKLES (PER Buckles).

Once the refund is issued, we will send you an email confirming the return.

PER BUCKLES reserves the right to change these policies at any time and without notice.